Solicitation Season has Arrived
Well, it is that time of year again and my mailbox is stuffed to the brink. Everyday, new solicitations arrive, and I've been taking mental notes.
What makes for an effective message? What messages inspires action? What makes a solicitation hit the "to do" bin? What makes a solicitation hit the trash bin?
Here are some of my thoughts on solicitations,
Orthonomics' list of Do's and Don'ts:
1. Do be concise. Don't overwhelm the potential donor with too much information and/or too many graphics.-->The quicker you make your case, the more likely you are to keep the attention of the reader. We all receive tons of mail everyday, much of which is junk. So, the quicker we can read through your piece of mail, the better, lest it hit the junk pile. A recent solicitation I received has four glossy pages of small print, pictures, and side bars. This might be the norm, but it looses my attention at 10PM when I am sorting the mail before heading to head. There is a such thing as providing too much information. With the invention to the internet, I would suggest pointing those looking for more information to the appropriate website. If you don't have a website (as many organizations do not), don't use that as license to overwhelm the reader.
2. Do give the potential donor some assurance that the money is headed towards the cause they believe they are donating to. --> One particular format that I have come to like is that of a particular organization that provides food and clothing for the poor in Israel. They send coupons for meat, groceries, etc, that are redemable at certain vendors. I think there is something nice about knowing where my donation is heading.
3. Do make a strong case for your cause or organization.--> One recent solicitation extolled the virtues of publishing the calendar it published and what an important function the calendar served. I don't know about you, but I probably collect 10 calendars by Yom Kippur. Let's just say that I don't view calendars production as an important function of an institution. So, don't forget what your organization's actual mission is. Chances are it is not calendar production (!). And, if, for some reason, that is your institution's function, then at least make the calendar attractive.
4. Do make a brief, multi-faceted, case for your organization. --> Recently I was pleased to receive a plea for funds for an established Yeshiva. Being that funding for Jewish education is one of my interests, I was very interested in how they would sell it! They certainly had made attempts to build a case for why their Yeshiva was important and why funding for it was important. But, they basically concentrated on the need for higher wages for Rebbeim and staff and the need to proper facilities. I doubt any of this is debatable. But, every potential donor has their own pet interest. So, it is good to look at the issues from a few other angles (briefly, of course), in order to appeal to more donors. Market research is a must.
5. Don't insult the intelligence of the potential donor. --> I just received a solicitation with a calendar (surprise!). There were instructions in the solicitation letter on just how to a person uses a calendar to record appointments, events, etc. My goodness, if I am capable of writing a check, I hope I am capable of using your calendar. As it is said, sometimes less is more. This was definitely one of those cases!
--> Last year I received a solicitation telling me that a certain gadol had come to the headquarters and ascertained, during his brief visit, that all funds received are used properly. Now, as an accountant/auditor, my intelligence was insulted. My past work involved expending many hours testing transactions, following paper trails, verifying internal information with external sources, and more before I was able to conclude that an agency was operating properly. I guess I am not a gadol, because if I was, all I would have to do is take a look around and draw a conclusion.
6. Do welcome all donations. But, don't shoot too low if making a suggestion either.
--> One recent solicitation gave a suggested donation level that even I considered to be low for the purpose that it serves in the community. While it is terrible when an organization, or more likely a door-to-door solicitor, asks for way too much, scaring off the donor, or making them feel inadequate or cheap. It is just as bad to suggest a lower donation than most in the audience would consider giving. Since there is a fine line being walked, it might be better to refrain from suggesting an amount in the cover letter, and just include a card where donors can mark off the traditional amounts (i.e. $18, $36, etc) or fill in their own amount. But, when you are looking for greater donations, don't suggest lesser amounts.
7. Do go easy on the gloss. (In addition, do go easy of the promises of yeshuot and pictures of gedolim. Remember, your audience is much broader than those your organization serves). --> Glossy is certainly attractive. But, while it attracts a certain segment of potential donors, it can also offend another set of potential donors. So, don't overwhelm with gloss.
--> On a related note, not everyone is impressed by promises of yeshuot, or even pictures of gedolim. So, here too, you might want to go easy and find a middle ground.
8. Do be timely. Jewish time is not the appropriate time to send out your notice.--> Numerous times, including just this week, I received information for an event after the date of the event. Information should be timely and relevant. A person needs enough lead time to decide if they can attend an event or shiur. Each event requires its own amount of lead time. While I haven't done a study, I would theorize that the bigger the commitment, the larger the lead time needed. E.g., a banquet at $180 a head needs more lead time than a shiur or carnival that costs $5 or $10. But, I do know, that it is impossible to go to an event after the event has passed. So, do be timely.
9. Do inspire further action, especially after a successful event. --> Once you have a donors enthusiasm and loyalty, don't leave them hanging. Follow-up and inspire further commitment before the next great organization comes along and captures their attention. (This point could inspire a post about follow-up in shidduch dating).
10. Do thank the donor in writing (the quicker the better).--> Everyone likes to be appreciated. The quicker a thank you note (and tax receipt) is sent out, the better. Lack of acknowledgement doesn't make a donor feel wanted or appreciated and won't inspire further action (see #9). So, make sure to acknowledge all donors timely.
--> My alma mater recently sent out a newsletter thanking ALL donors, even those who gave a measly donation, and I mean measly. I am not a donor as there are just too many causes to support in my own community. But, I was very impressed that they acknowledged everyone.
Can't wait to hear your do's and don'ts regarding solicitations. I ask that no organizations be named. Any comments that reveal the name of an organization, especially in a negative light, will be promptly deleted, as I believe that most of the organizations are worthy (even if I would never write a check to them myself).This post is dedicated to JH of JewishPros blog, who runs a valuable blog on non-profits. Check out his blog. It is a very valuable "Orthonomic" resource and I am learning a lot from it. Update: JH has posted his own Do's and Don'ts list. Fundraising is not my expertise (I just count beans). So check out his list. It is great.